Frequently Asked Questions

ShipNest is multi marketplace shipping software by 99 Technologies. It pulls orders from seven marketplaces into one queue, compares live UPS, FedEx and USPS rates, prints warehouse labels, and scans every box before carrier pickup.

Electronics refurbishers and resellers, ITAD companies, multichannel sellers, and GreenLoop customers who want shipments created straight from paid invoices.

ShipNest itself runs in a web browser. For printing, you use either the desktop printing application or PrintWise, which uses a Windows Agent.

By email or WhatsApp. Every request is logged and tracked until it is resolved.

Shopify, Amazon, eBay, Walmart, Newegg, Newegg Business and Best Buy. Seven in total.

Shopify, Amazon and eBay connect by authorization. Walmart, Newegg, Newegg Business and Best Buy use platform credentials or API keys.

Connect your marketplaces in Configuration, then sync. New orders land in Ready to Ship.

Ready to Ship: new orders with complete information. Needs Attention: missing or invalid information. To Process: labelled, waiting for a scan or carrier pickup. Partially Shipped, Shipped, Cancelled and Returned complete the list.

They go to Needs Attention, so the team can fix them before shipping.

Yes, ShipNest automatically updates the tracking information on the connected marketplaces once the shipping label is created.

UPS, FedEx and USPS, using your own carrier accounts.

No. You ship on your own UPS, FedEx and USPS accounts, so you pay your own carrier rates.

Fetch Rates compares live carrier services for the same package and highlights the lowest cost and the fastest delivery. You choose on cost or speed.

PDF and ZPL. Each shipment gets a tracking number.

Yes. One order can be split into a Primary Shipment and Secondary Shipments, each with its own items, label and tracking number.

Yes. Bulk Ship processes many orders at once, Slip Preview shows packing slips before printing, and Clone reuses a shipment's address and details.

Print through the desktop printing application, or use PrintWise cloud printing, which is optional and off by default.

PrintWise is ShipNest's optional cloud printing. A Windows Agent connects your workstation printers to ShipNest, with one default PDF printer and one default ZPL printer. It runs on Windows 10, Windows 11, Windows Server 2019 and Windows Server 2022.

PrintWise can pause shipping and printing while the Agent is offline, so labels are never created without reaching a printer. Failed print jobs can be retried.

Scan Labels is the warehouse scanning screen. Staff scan or type each tracking number to confirm packages before carrier pickup.

Processed, Duplicate and Not Found, plus a running Total for the session. A valid scan clears the order from To Process.

The Warehouse role sees only the Scan Labels screen.

Rules validate, classify, tag, package and pick a service for matching orders. They run in priority order with AND and OR conditions.

Create Return Label swaps the ship-from and ship-to addresses and keeps the return linked to the original shipment.

Yes. Void Label invalidates the existing label without creating a replacement. Cancel Order moves a confirmed cancellation to Cancelled.

Yes. The Shipping Log records date, user, action and description for every transaction.

Each organization's orders, settings and carrier credentials are kept separate. Sign-in uses username and password, AccessWise single sign-on, and multi-factor authentication.

AccountWise can create the ShipNest order automatically when an invoice is paid, or your team can create it directly from the invoice.

In GreenLoop, a sales order becomes a StockWise work order. The item is stocked out, and the shipment then follows in ShipNest.